On the day of your travel, please check the status of your flight on https://www.jetlines.com/flight-status
For travel outside of Canada, we strongly suggest arriving at the airport at least 3 hours prior to departure time to
check in, verify travel documents and clear security. All international ticket counters close 60 minutes prior to
flight. If you arrive at the ticket counter less than 60 minutes prior to departure, you will have missed your flight.
A valid passport is required for all travelling passengers. Correct travel documents are required and must be valid at
least 6 months beyond the date of expected return. For non-Canadian passport holders, please check the specific
travel documents required by that country such as passports, validities, visas and other entry requirements.
We strongly advise that passengers complete the following requirements prior to their entry to Cancun:
This tax is being collected by the state of Quintana Roo, and Canada Jetlines is only the facilitator of the message
for your convenience and ease of advance payment.
Completing this prior to entry will greatly speed up your entry process at the Airport.
Click here for Conditions of Carriage: https://www.jetlines.com/includes/passenger_protection_regulations.pdf
Aircraft Schedule Changes and Delays
Flight times, airlines and type of aircraft are subject to change and substitution. Canada Jetlines will
make every effort to inform guests of any changes You should reconfirm flight times 24 hours prior to
departure on: https://www.jetlines.com/flight-status. You can also contact Canada Jetlines at
Check-in
For flights to and from international destinations, the recommended minimum check in time is 180
minutes before flight departure. You must be through security and customs, if applicable, and at your
departure gate 45 minutes before the scheduled departure of your flight. If you arrive at the gate less
than 20 minutes before departure, you risk losing your reserved seat. Canada Jetlines is not responsible
for missed flights, transfers, or any portion of onward travel due to late arrival at the gate.
Air Only Modifications
Changes are accepted prior to 72 hours of departure. Changes subject to $50.00 per person per segment
fee plus any difference in the fare. Within 72 hours of departure, no modifications are allowed.
Name corrections are accepted prior to 72 hours of departure at a rate of $25.00 per person per file.
Within 72 hours of departure, no modifications will be permitted.
Vacation Packages - Schedule of Deposits and Cancellation Policies
Non-refundable deposits are required to hold a reservation for bookings made 45 days or more before
departure. Bookings made within 44 days of departure require full payment at time of booking
When the cancellation is made | Cancellation Fees per Person |
|---|---|
45 days or more before departure | Cancella3ons will be accepted subject to a $250 CAD cancella3on fee (the ini3al deposit) per guest including taxes. To cancel your vaca3on, please call your Travel Agent or call 1-866-320-8687. |
44 - 21 days before departure | Cancellations made 44 - 21 days before departure will result in 50% forfeit of the total amount paid. To cancel your vacation, please call your Travel Agent or call 1-866-320-8687. |
20 days prior to departure | Cancellations made less than 21 days before departure will result in 100% forfeit of the total amount paid. To cancel your vacation, please call your Travel Agent or call 1-866-320-8687. |
Please note that all departure taxes and travel related fees are non-refundable. Refunds will not be issued
for bookings cancelled by you or Canada Jetlines resulting from an act of God or an Event of Force Majeure.
No Shows
Missed flights or unused vacation components are non-refundable. If a guest does not use the confirmed
flights indicated on the ticket, and does not notify Canada Jetlines as outlined below, return flights in the
ticket will be cancelled. To avoid the ticket going into a “no show” status, you may contact us up to two hours
prior to departure to cancel your flight. Additionally, if a guest does not check into their hotel on the original
arrival date, subsequent nights will be cancelled without refund or credit. Refunds are also not provided in
the event of an early departure.
Package Modifications
All vacations packages are subject to applicable supplier terms and conditions, rates and charges. Changes
are re-booked at current retail price. A change of property is subject to the change fee, and hotel and
other suppliers will have fees that may be applicable. To change your vacation, please call your Travel
Agent during business hours.
Name corrections and name changes:
A valid name correction or name change includes one of the following:
Applicable fees for name corrections or name changes are as follows:
Single occupancy name changes are not permitted.
21 days or more before departure, a $25 fee on the booking applies per change***.
20 to 8 days before departure, a $50 fee on the booking applies per change***.
7 days or less before departure, any change is considered a cancellation and full cancellation fees apply.
*** Plus any applicable fees charged by our suppliers
Changes including change of date, gateway or destination airport and hotel or room category:
21 days or more before departure, the price for the selected product at the time of the change applies +
$100 change fee per person. The change fee will be waived if the price for the new selected product is
higher.
20 days or less before travel commences and thereafter, any change is considered a cancellation and full
cancellation fees apply.
Changes to room occupancy:
Changes to hotel room occupancy are considered a cancellation and rebooking by our hotel suppliers;
therefore, pricing at the time of the occupancy change will apply to all occupants of the room and may
incur a change fee of $100 per person. If an occupant in a room cancels, that person will be subject to
cancellation fees. An additional occupant to the room will be subject to system pricing at that time. In
both cases, remaining room occupants will be subject to new pricing as follows: If the new price per person
is lower, existing occupants will be refunded the difference less the change fee. If the new price per person
is higher, existing occupants will have to pay the difference and the change fee will be waived.
Thank you for booking with Jetlines. We know how important this vacation is to you. We will do
everything practical to ensure you have a wonderful trip and memories for a lifetime.
To reach our customer care centre please contact Tel: 1866 320 8687 or Email: vacationscare@jetlines.ca
TICO #50026156
We are shaped by our beliefs: to be bold, to be on your side, to make flying fun and to do it together..
